A Colorado police department now has AI answering the phone

First they came for the taxi drivers. Then they came for the fast food drive-thru. Now they’re coming for the 911 dispatchers. Colorado, the robots are winning.

The Colorado Springs Police Department announced this week that it has officially launched an AI-powered agent named S.A.R.A.H. to answer all non-emergency phone calls coming into the department’s Public Safety Communications Center. The system, built by Axon, yes, the same company that makes Tasers, was tested over four days in April, logging 54 hours of live calls. During testing, S.A.R.A.H. handled 49 percent of non-emergency calls without ever rerouting them to a human. No hold music. No “your call is important to us.” No waiting 45 minutes to report that your neighbor’s sprinkler is hitting your car. S.A.R.A.H. picks up immediately, asks questions about your situation, assesses the damage, transcribes the call, translates conversations in real time across dozens of languages and tells you your next steps. She never takes a lunch break. She never calls in sick. She is, apparently, the coworker we all pretend to be on our résumés.

CSPD Deputy Chief John Coke told KKTV that non-emergency calls were traditionally answered by the same overworked group of call takers who also handle 911 emergencies, and those non-emergency calls make up more than half of all incoming phone traffic. By letting S.A.R.A.H. handle the “someone keeps parking in front of my mailbox” calls, real dispatchers can focus on real emergencies and, ideally, answer 911 calls faster. Callers can still request a real human at any time, and all actual 911 calls will continue to be answered by trained human dispatchers. S.A.R.A.H. is not replacing anyone, she’s just picking up the calls nobody wanted to answer in the first place.

Now let’s take stock of where Colorado stands in the robot takeover as of September 2026. Waymo launched driverless robotaxis in Denver on Sept. 1, and within three weeks, one drove around barricades and into a farmers market. Starship delivery robots are scooting across the CSU campus in Fort Collins carrying burritos. And now a police department in Colorado’s second-largest city has handed over its phone lines to an AI named S.A.R.A.H. who never sleeps, never complains and resolves your complaint faster than any human ever has. This is fine. Everything is fine.